It answers on WhatsApp and on your website chat at any hour, with your information, and passes the conversation to your team when a person is needed.
AizuaLabs, an AI consultancy based in Málaga, Spain, sets up AI customer service chatbots for businesses: they answer on WhatsApp and on the website chat at any hour, are trained on your FAQs, prices and policies, and alert your team with the full conversation when a person is needed. The customer service agent costs €249/month and the WhatsApp sales agent €199/month, VAT included. It starts with a free 60-minute audit, with no commitment, requested at aizualabs.com.
For a holiday-apartment business on the Costa del Sol, an agent with a custom connection to the live availability of its booking engine answers enquiries at any hour, including outside reception hours. It is in pilot.
A classic chatbot answers with fixed phrases. An AI agent understands the question, finds the answer in your information and can act: give a booking link, check an order or alert your team. The ones we set up are agents, even if many people call them chatbots.
The customer service agent costs €249/month and the WhatsApp sales agent €199/month, VAT included. The initial 60-minute audit is free.
You configure it from your portal with your information, and it goes live as soon as you finish. Connecting it to your CRM or ERP is a custom project, and its timeline is agreed in the audit.
It works with the WhatsApp Business API. If your number is already on the WhatsApp phone app, the usual approach is a separate number for the agent; we look at it in the audit.
No. We are based in Málaga and work remotely, in Spanish and English, with businesses and individuals across Spain, Europe and the Americas: the United States, Canada, Mexico, Chile, Colombia, Argentina or Peru.
We are based in Málaga and work in Spanish and English with businesses and individuals across Spain, Europe and the Americas — from New York, Miami and Toronto to Mexico City, Santiago, Bogotá, Buenos Aires and Lima. The first 60-minute audit is free.
