Case studies

AI agents in production. Real results.

Three companies that have deployed AI agents with us. These are not demos or pilots — these are systems running in production every day.

Results are representative of each engagement. Exact figures vary by client context and deployment scope.

Strategy consulting

Grupo Numen

Agent deployed: WhatsApp Sales Bot
< 2 minFirst response
0Lost leads
24/7Availability
100%Coverage

Challenge

Grupo Numen received inquiries across multiple channels — email, phone and web form — with no unified response process. Leads arrived outside business hours and waited up to 48 hours for a reply, causing lost commercial opportunities.

Solution

We deployed a WhatsApp Sales Bot configured with Numen's profile and service portfolio. The agent automatically qualifies each inquiry (sector, company size, specific need), responds in under 2 minutes at any hour and books calls directly into the sales team's calendar. Qualified leads arrive with a full brief before the first conversation.

Results

  • Average first response time reduced from 24 h to under 2 minutes
  • 100% of inquiries handled, including nights and weekends
  • Sales team focuses exclusively on pre-qualified calls
  • Direct integration with their calendar tool without changing internal workflows

We used to lose prospects simply by not responding in time. Now the bot qualifies leads before I get to the office.

Director comercial · Grupo Numen
Industry & manufacturing

Linasson

Agent deployed: Customer Service 24/7
70%Autonomous resolution
–40%Time reduction
24/7Availability
100%Contextual escalation

Challenge

Linasson managed B2B customer incidents via email with no traceability or defined SLAs. The support team answered the same type of queries repeatedly, consuming time that should go to higher-value tasks. Urgent incidents got lost in the email volume.

Solution

We deployed a Customer Service agent trained on Linasson's product documentation, FAQs and escalation protocols. The agent handles queries about order status, technical specifications and delivery timelines autonomously. When it detects an urgent incident, it automatically escalates to the technical team with a full context summary.

Results

  • 70% of queries resolved without human intervention on first contact
  • Incident resolution time reduced by 40% thanks to automatic context
  • 24/7 support without expanding the service team
  • Living knowledge base: the agent learns from each resolution

The team no longer wastes time answering the same questions. The agent does it, and when something serious comes in it already has full context.

Responsable de operaciones · Linasson
Sports & facilities management

CBRV

Agent deployed: Lead Qualifier IA
+8 hHours saved/week
< 3 minResponse time
0Lost inquiries
AutoCRM update

Challenge

CBRV managed member registrations, schedule inquiries and information requests entirely manually. Administrative staff spent over 8 hours per week answering repetitive questions, with workload spikes during enrollment periods.

Solution

We deployed a Lead Qualifier IA connected to the WhatsApp channel and web contact form. The agent informs about registration options, fees, schedules and class availability. When a prospect shows genuine interest, it captures their data, pre-registers them in the CRM and notifies the team with a complete prospect profile.

Results

  • 8+ hours of weekly administrative work eliminated
  • Query response time: from hours to under 3 minutes
  • 0 inquiries lost during peak demand periods
  • CRM automatically updated with every new prospect

During enrollment periods we no longer get overwhelmed. The agent filters and organizes everything — we just close the registrations that come ready.

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