
Challenge
Grupo Numen received inquiries across multiple channels — email, phone and web form — with no unified response process. Leads arrived outside business hours and waited up to 48 hours for a reply, causing lost commercial opportunities.
Solution
We deployed a WhatsApp Sales Bot configured with Numen's profile and service portfolio. The agent automatically qualifies each inquiry (sector, company size, specific need), responds in under 2 minutes at any hour and books calls directly into the sales team's calendar. Qualified leads arrive with a full brief before the first conversation.
Results
- ✓Average first response time reduced from 24 h to under 2 minutes
- ✓100% of inquiries handled, including nights and weekends
- ✓Sales team focuses exclusively on pre-qualified calls
- ✓Direct integration with their calendar tool without changing internal workflows
“We used to lose prospects simply by not responding in time. Now the bot qualifies leads before I get to the office.”

