Customer Service 24/7
Multichannel support, no support team
Customer support handled automatically across the three channels that matter: WhatsApp, web chat and email. We train it on your FAQs, manuals, policies and previously resolved cases, so it answers the way your own team already does. It deals with returns, delivery questions, common technical issues and pre-sales enquiries — around 70% of tickets never reach a person. It only escalates when the case genuinely needs human judgement, and it hands over the full thread when it does.
Built for real use cases
Online shop: handles shipping and returns questions at weekends with nobody on duty.
Software company: answers repeat setup questions using your manual and past tickets.
Hotel: fields enquiries in six languages by web chat and email during peak season.
Subscription service: handles cancellations and plan changes without reaching your team.
3 steps. You configure, the system deploys.
Contract it in 2 minutes
Card checkout. Free trial first — you are not charged until it ends, and if you cancel you pay nothing.
Configure it yourself, in about 10 minutes
The portal walks you through it: your business data, tone, opening hours, knowledge base and where to escalate. No code and no server.
Live the same day
You connect the channel (web widget, WhatsApp or email) and it starts working. You can change any answer whenever you want, from the portal.
Live capabilities
WhatsApp + web chat + email — one single brain
Trained on your FAQs, manuals and past cases
Resolves 70% of tickets without human intervention
Detects urgency and escalates with full context
Automatic multilingual (ES/EN/FR/IT/DE/PT)
Weekly reports with trends and blind spots
What people ask before getting started
What information is the agent trained on?
It is trained on your FAQs, manuals, returns policies and previously resolved cases: you hand over that material and it becomes its knowledge base. The more specific the material, the less often it needs to escalate. You can update the knowledge base from the client portal whenever you want, without rebuilding the agent.
What happens to the tickets the agent does not resolve?
They are escalated to your team with the full conversation and the reason for the handover, so nobody has to ask the same thing twice. The agent resolves around 70% of tickets without human intervention; the rest are usually cases that need judgement or real empathy. It also reads the urgency of the message and prioritises the escalation accordingly.
Which languages does it support?
It handles Spanish, English, French, Italian, German and Portuguese, switching automatically to whichever language the customer writes in. There is no need to maintain one agent per language: the knowledge base is a single one. That matters if you sell outside Spain or get enquiries from foreign customers.
Which channels does it cover and how does it connect to my site?
It covers WhatsApp, your website chat and email with one single brain behind them, so the answer is the same wherever the customer writes. The website chat is an embeddable widget you drop into your page. If you connect your store, it can also check an order status inside the conversation itself.
How much does it cost and when does it start answering?
Customer Service 24/7 costs €249 per month, with no setup fee, and it starts answering the same day. It self-configures in the client portal in about 10 minutes, and in that step you load your knowledge base and decide when it should escalate. Integrations outside the standard setup are a bespoke project, quoted after a free 60-minute audit.
Deploy Customer Service 24/7 in your business.
From 249 €/mo. Buy, configure your business in the portal and paste the widget on your site. Live in minutes, no technical setup.
Set up my version → →Questions before starting? Let's talk →