AI agent with Kit Digital: a worked SME example (and results)

An SME can implement an AI agent that serves customers 24/7, qualifies leads and automates repetitive tasks. Here is an illustrative example of how it works in practice. It is not a specific client, but a representative case built from common situations.

Many SMEs know they are losing hours to repetitive work but don't know where to start. Instead of explaining it in the abstract, let's see how a small business puts an AI agent to work, step by step.

Starting point: an 8-employee firm

Picture a tax and payroll advisory firm with 8 employees (Segment II). Its problem isn't a lack of work, it's the time lost on repetitive tasks:

• The phone and email never stop: "have you filed my return?", "what documents do you need?", "when is the payment due?".
• Clients write after hours and nobody replies until the next day.
• The team spends several hours a day answering the same questions instead of doing high-value work.

What gets implemented

The solution isn't "a chatbot": it's an AI agent connected to the firm's real data and processes:

• 24/7 support on WhatsApp and web: answers frequent questions, states which documents to provide and the status of each task.
• Qualification and routing: tells a simple query from one that needs a professional and routes it to the right person.
• Automatic reminders: flags deadlines and pending documents with no manual work.

In regulated sectors such as tax or legal, AI assists: it handles the repetitive part and prepares the ground, but professional judgement stays human. Say so clearly to the client.

Kit Digital amounts by segment

Kit Digital is a Spain-only programme. Its calls for applications are closed: 31 December 2024 for Segments I and II, and 31 October 2025 for Segment III. The maximum amount per segment was:

Our AI agents start from €149/month as SaaS. Custom projects are quoted case by case, with no public price list. We accept the Kit Digital voucher.

What results to expect (realistically)

We don't promise magic numbers. What usually happens when the agent focuses on 1-2 well-chosen processes:

• Less time on the repetitive stuff: a good share of frequent queries is resolved without human intervention, freeing up team hours each week.
• Zero leads lost after hours: whoever writes at night gets an instant reply instead of leaving for a competitor.
• Instant response: what used to take hours is immediate for standard cases.

The exact magnitude depends on query volume and what you automate. That's why the first step is always a diagnosis: find where time is lost before implementing anything.

Frequently asked questions